Bilingual Mental Health Panel Navigator (Health Centers)

Bilingual Mental Health Panel Navigator (Health Centers)

Job ID: 108099

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on TUESDAY, JANUARY 20, 2026.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

PAY AND BENEFITS

Mental Health Service Coordinator - Salary Range:

Annual Pay Range: $73,699.88 - $93,581.75

Hourly Pay Range: $35.432637 - $44.991225

Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Health Centers-Behavioral Health provides licensure supervision to all regular status employees who have completed a Graduate degree in a behavioral health related field (social work, counseling, marriage and family therapy, etc.) and are actively pursuing a licensure in that field.

Group supervision is available for CADC hours for those on a CADC track.

Clackamas County's Health Centers are Federally Qualified Health Centers.

There may be options for loan forgiveness while working with a government / public agency through programs such as the National Health Service Corps (NHSC) Loan Repayment Program or the Public Services Loan Forgiveness (PSLF) program.

Generous training package that covers costs and allows for paid days to attend training.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with https://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.

• 8 hours of sick accrued per month

• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

• A Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

Clackamas Health Centers is seeking a dedicated and confident Qualified Mental Health Associate to join our Behavioral Health team as a Bilingual (Spanish/English) Panel Navigator (classified as a Mental Health Service Coordinator) to support the SHIFT initiative.

The selected Panel Navigator will partner closely with CareOregon's Strategic Healthcare Investment for Transformation (SHIFT) initiative - a statewide effort focused on transforming specialty behavioral health organizations so that individuals with behavioral health needs remain at the center of care and so care teams can thrive. Through a collaborative approach, SHIFT builds client-driven, outcomes-focused, team-based care models that eliminate health inequities and ensure timely access to services.

The Bilingual Panel Navigator supports the SHIFT initiative by coordinating care and facilitating communication among clients, clinical providers, and interdisciplinary care teams. This role leads daily huddle meetings, oversees clinical documentation and scheduling needs, and ensures clients have timely access to specialty services, referrals, and higher levels of care when needed. The Panel Navigator serves as a key point of contact for clients and families, provides outreach and engagement support, and contributes to high-quality, culturally responsive behavioral health care. This position includes direct client contact and plays a key role in improving behavioral health access for Spanish-speaking community members.

Clackamas Health Centers aims to work with each individual to support their overall health and well-being. We believe engagement and participation in behavioral health treatment positively impacts individuals, their families, and the broader community. Our behavioral health clinicians and care teams are responsible for providing the highest quality of care and are diverse in their treatment skills. Candidates with a strong commitment to equity, inclusion, and culturally responsive services, and who wish to support Clackamas County's mission to deliver equitable care, are strongly encouraged to apply. This is your opportunity to make a meaningful impact on our community!

Required Minimum Qualifications/ Transferrable Skills:*

• Qualified Mental Health Associate (QMHA) or (QMHA- R) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO) at the time of hire

A Qualified Mental Health Associate (QMHA) means a person delivering services under the direct supervision of a Qualified Mental Health Profession (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee:

(a) Bachelor's degree in a behavioral sciences field; or

(b) A combination of at least three years relevant work, education, training or experience.

• A minimum of three (3) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.

• Fluency in Spanish/English, both oral and written (bilingual skills to be validated/tested at time of interview and/or selection)

• Must possess and maintain a Basic Life Support (BLS) certificate

• Experience working in behavioral health, integrated care, complex case management, and/or crisis services environment

• Experience providing services and/or support to vulnerable clients

• Experience working collaboratively with community partners, collateral service providers, law enforcement agencies and co-workers

Preferred Special Qualifications/ Transferrable Skills:*

• Certification as a Certified Alcohol and Drug Counselor (CADC) I, II, III

• Knowledge of mental health, substance abuse, legal, medical, social, and/or housing resources in the community

• Experience working in a primary care or behavioral health care setting

• Experience using electronic health record systems (Epic preferred)

Pre-Employment Requirements:

• Must pass a post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving is necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Client Coordination & Engagement

• Build rapport with clients and act as the point of contact within the integrated care team

• Provide client outreach to support treatment engagement (including encounter-based outreach)

• Assist clients and providers with referrals to higher levels of care

• Serve as the care team liaison with primary care

• Facilitate communication between peers, case managers, and clinical staff

Training & Team Leadership

• Lead daily interdisciplinary huddles to ensure coordinated, client-centered care

Administrative & System Support

• Manage in-basket messaging within electronic health record systems (e.g., Epic)

• Support scheduling of client appointments and care team tasks

• Assist with feedback letters and crisis line coordination

• Audit documentation, service plans, assessments, and program compliance

• Track service conclusions and ensure completion of required service plans

Resource & Referral Management

• Generate, monitor, and complete referrals to internal and external services (e.g., medical, behavioral health, SUD, PCP, peer support, housing, and other specialty services)

• Collaborate with case managers on linkage to outside providers and community support

Project & System Development

• Support service coordination for hospital step-downs and emergency department discharges

• Manage intake scheduling and team coverage needs

• Coordinate with COD and other SHIFT partners to ensure continuity of care

Additional Support Functions

• Coordinate new client onboarding and related Access processes

• Facilitate medical-only transfers and UA coordination

• Participate in program compliance reviews and audit preparations

WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday or alternate workweek of Monday through Thursday, or Tuesday through Friday.

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

http://www.clackamas.us/

http://www.clackamas.us/onboarding/

https://www.mthoodterritory.com/

ABOUT THE DEPARTMENT

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the http://www.clackamas.us/h3s/

http://www.clackamas.us/healthcenters/

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.

• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.

• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

https://www.clackamas.us/des/jobs.html

https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Jimmy Henry, Recruiter

mailto:JHenry@clackamas.us

To apply, visit https://apptrkr.com/6852443

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